Delivery times and costs, and made recesses

All the jewelry found in e-commerce Solo io, Jewels made in Italy SRLs (Solo io) are produced and packed in Italy, each piece of jewelry is a unique piece that will be made when ordering. All orders will then be managed within the 24 hours following receipt of cleared funds. The realization of the jewel times are indicated on the data sheet of the same and in any case never lower than 20 working days.

Solo io uses the company FERRARI S.p.A. for the delivery of products with specific shipping charges related to the geographical area indicated by the customer when ordering.

In particular geographical areas are defined as:

  • ROME: Possibility of withdrawal agreed or Single rate: € 35,00 assured delivery
    ITALY: Single rate: € 35,00 assured delivery
    EUROPE: Single rate: € 90,00 assured delivery
    REST OF THE WORLD: Single rate: € 130.00 assured delivery

To avoid errors or delays in delivery by the courier you should always specify when ordering:

  • Name
    Surname
    Company (Optional)
    State / Region
    City
    Shipping address
    Postal code
    Telephone number
    Tax code or VAT

The items subject to special orders may take longer. You can check the status of your order and the relevant consignment with the received information by email.

All customers Solo io have the right to withdraw from the contract without giving any reason within 10 days of receipt of the / the product / products. In the case of buying more products delivered separately with a single order, it will be considered the date of receipt of the last product. Only the original withdrawal date indicated by the courier Ferrari S.p.A. into the form that is made to sign upon delivery of the goods.

To exercise the right of withdrawal,inform Solo io of the decision by sending an explicit declaration by the form of returns at this link (click here).

Solo io offers free shipping service for all returns. Refund will be made within 14 days of receipt of the goods and the amount will be refunded to the account from which the payment was made. Make sure that the package is properly closed. Only I can not be held responsible in the event of non-delivery of returns.
Please note that only I do not accept replacements or refunds of items engraved and personalized.